Tags

Tags are labels you attach to guests and bookings to organise your operation - marking VIPs, dietary needs, seating preferences, occasions and more. Under Settings → Tags you manage two separate kinds, each grouped into categories.

The two kinds of tag

Kind	Attached to	Used for
Client tags	Guests	Long-lived facts about a person - VIP, Regular, Do not admit, dietary needs. Drive admission rules and show on a guest’s profile.
Reservation tags	Bookings / reservations	Facts about a single booking - Birthday, Window table, Allergy, Running late. Show on the reservations floor.

Client tags are managed on the Client tags panel and reservation tags on the Reservation tags panel.

Categories

Within each kind, tags are organised into categories. A category groups related tags - for example an Occasion category holding Birthday, Anniversary and Hen party. You add a category, then add tags inside it.

System vs custom tags

• System tags are built in and always present. You can’t delete these.
• Custom tags are ones you create for your own operation, in your own categories.

Visibility flags

Each category carries visibility flags that control where its tags surface:

Flag	Effect when on
Allow guest select	Guests can choose these tags themselves when booking (for example picking an occasion).
Show on slip	The tags appear on the booking slip your team works from.
Show in summary	The tags appear in the booking summary.

Set these per category to decide how much a tag is exposed - some are purely internal, others you actively want guests to pick.

Tip

Both tag panels support Copy from another venue, so you can reuse your tag catalogue - categories, tags and their visibility settings - across a group.

How tags are used elsewhere

• Client tags feed admission rules - a rule can reward any guest carrying a given tag with a discount, auto-approval or extra plus-ones.
• Reservation tags can be applied automatically by access profiles and appear on the reservations floor so your team sees a booking’s context at a glance.