Door check-in

Sidedoor turns any phone or tablet into a door scanner. Guests carry a QR code for their booking; you scan it to check them in. It’s the fastest way to work a busy door and keeps your bookings and reservations up to date automatically.

Opening the scanner

A QR check-in button (a floating action button) is available in the portal. Tap it to open the camera scanner. Point it at the guest’s booking QR code to read it.

Note

Booking QR codes are time-limited and refresh often for security, so ask the guest to have their code on screen when they reach the door rather than a screenshot from earlier.

Checking a guest in

1. Open the QR check-in scanner.

2. Scan the guest’s booking QR code. Sidedoor looks up the booking.

3. If the booking is approved, confirm to check them in. The booking moves from approved to checked_in.

The guest can get a “You’re in” notification, and the check-in shows up immediately on your Bookings list and Reservations grid.

Rejecting at the door

Sometimes you need to turn someone away on the night - capacity, dress code, or the booking doesn’t match. From the scan result you can reject at the door:

1. Scan the booking and choose to reject.

2. Select a reason for the rejection.

3. If a payment or deposit was taken, issue a refund as part of the rejection.

A door rejection sets the booking’s status to door_rejected, distinct from a pre-arrival rejected, so your history clearly shows what happened at the door.

Tip

Only approved bookings can be checked in. If a scan shows the guest is still pending, approve them first (from the booking modal) - or on a linked device - and then check them in.