Keys

Keys are Sidedoor’s spendable credit. You use them for things like skipping the queue, joining paid guest lists and adding extras - no card needed at the moment you spend them.

You’ll find your keys under Profile → Keys.

Your balance

Your Keys screen shows your current balance, including any bonus keys you’ve earned. When you spend, keys are held from this balance; if a guest-list request is declined or you cancel, the held keys are refunded.

Tip

Free keys are always spent first. When you spend, Sidedoor uses up your bonus and free keys before touching keys you’ve paid for.

Topping up

Run low? Buy more keys from your Keys screen. They come in packs:

Pack	Keys
Small	5
Medium	20
Large	100

Pick a pack and pay with a saved card or a device wallet.

Caution

Keys are non-refundable - once you’ve topped up, the keys are yours to spend but the top-up itself can’t be refunded.

Activity feed

Your Keys screen includes an activity feed so you can see exactly where your keys have gone. Entries include:

• Top-up - keys you’ve purchased.
• Spend - keys used on guest lists, queue-skips or extras.
• Refund - keys returned when a spot is released.
• Free keys - bonus keys added to your balance.
• Adjustment - any manual change to your balance.