Operator settings
Settings on the operator-wide main menu holds the settings that apply to your whole operator account rather than a single venue. It has a side-nav with two areas: General and Payments.
General
Section titled “General”Operator information
Section titled “Operator information”Keep your business details up to date:
- Operator name (required)
- Company name
- Company registration
- VAT number
Key contacts
Section titled “Key contacts”Record the people Sidedoor should know about for your operator. Each contact has a role and you can mark one as the primary contact. Available roles:
| Role | Typical use |
|---|---|
| owner | The business owner. |
| manager | Day-to-day operational lead. |
| marketing | Marketing and comms. |
| finance | Billing and payouts. |
| hr | People and staffing. |
| operations | Operations lead. |
| member | Any other team member. |
Payments - Stripe Connect
Section titled “Payments - Stripe Connect”To take payments and receive payouts, connect a Stripe account. Sidedoor uses Stripe Connect (Express), so onboarding happens on Stripe’s own hosted pages - you enter your business and bank details directly with Stripe.
Connection states
Section titled “Connection states”The Payments page shows where your connection stands:
| State | Meaning |
|---|---|
| Not started / unconfigured | No Stripe account connected yet. |
| Onboarding | You’ve begun Stripe’s hosted onboarding but haven’t finished. |
| Pending | Stripe is reviewing or verifying your details. |
| Enabled | Fully connected - you can take payments and receive payouts. |
| Error | Something needs attention; reconnect or review in Stripe. |
Connecting
Section titled “Connecting”- Connect / Start - begins Stripe’s hosted onboarding.
- Continue - resumes onboarding if you didn’t finish.
- Manage - once enabled, jumps to your Stripe account to update details.